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09:53 And finally, there's medicine. I think a lot about how developments in genetic medicine could improve outcomes for people with cancer or dementia, and maybe one day, your hundredth birthday will be just another milestone on the way to another two or three decades of healthy, active life. Maybe the toilet of the future that I mentioned will improve health outcomes for a lot of people, inclu..

02:27 The second part of the feedback formula is going to be giving your data point. Here, you should name specifically what you saw or heard, and cut out any words that aren't objective. There's a concept we call blur words. A blur word is something that can mean different things to different people. Blur words are not specific. So for example, if I say "You shouldn't be so defensive" or "You c..

01:04 There's this part of the brain called the amygdala, and it's scanning at all times to figure out whether the message has a social threat attached to it. With that, we'll move forward to defensiveness, we'll move backwards in retreat, and what happens is the feedback giver then starts to disregulate as well. They add more ums and ahs and justifications, and the whole thing gets wonky really..

10:00 My patient Sally is a good example. Sally was given the promotion of a lifetime, but it came with a price. She was no longer able to pick up her daughter from school every day, and that broke her heart. So she came up with a plan. Every Tuesday and Thursday, Sally left work early, picked up her daughter from school, played with her, fed her, bathed her and put her to bed. And then she went..