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04:10 But there's one last thing. Great feedback givers not only can say messages well, but also, they ask for feedback regularly. In fact, our research on perceived leadership shows that you shouldn't wait for feedback to be given to you -- what we call push feedback -- but rather, you should actively ask for feedback, what we call pulling feedback. Pulling feedback establishes you as a continu..

03:45 The fourth part of the feedback formula is a question. Great feedback givers wrap their feedback message with a question. They'll ask something like, "Well, how do you see it?" Or "This is what I'm thinking we should do, but what are your thoughts on it?" What it does is it creates commitment rather than just compliance. It makes the conversation no longer be a monologue, but rather become..

01:46 OK, are you ready for it? Here we go. The first part of the formula is what we call the micro-yes. Great feedback givers begin their feedback by asking a question that is short but important. It lets the brain know that feedback is actually coming. It would be something, for example, like, "Do you have five minutes to talk about how that last conversation went" or "I have some ideas for ho..

01:04 There's this part of the brain called the amygdala, and it's scanning at all times to figure out whether the message has a social threat attached to it. With that, we'll move forward to defensiveness, we'll move backwards in retreat, and what happens is the feedback giver then starts to disregulate as well. They add more ums and ahs and justifications, and the whole thing gets wonky really..

I couldn’t wait to get behind those controls. I put on old Stevie Wonder record called Fingertips. I sat down behind that turntable. I said, "Look out, this is me, LB, Triple P — Les Brown, Your Platter Playing Poppa" There were none before me and there will be none after me. Therefore, that makes me the one and only. Young and single and love to mingle. Certified, bona fide, indubitably qualifi..

And one day, one Saturday afternoon while I was at the radio station, a guy named Rock was drinking while he was on the air. I was the only one there, looking at him through the control room windows, walking back and forth, young, ready and hungry. I was saying, "Drink Rock, drink. Drink rock", I had to go and get him some more if he’d asked me to. Pretty soon the phone rang and it was the gener..

I came back the next day: "Hello Mr. Butterball, how are you?" He said, "Fine. What do you want now?" I said, "I’d like to know whether or not you got any job, sir?" "Didn’t I tell you the last two days we didn’t have any jobs." I said, "Yes sir, but I don’t know whether or not somebody got sick or somebody died, sir." He said, "No one got sick or died. Don’t come back here" and threw me out aga..

Motivational speaker Les Brown 연설 중 일부분으로 공부하겠습니다. TED 강연은 아닙니다. 연설 내용이 좋아서 공유하려 합니다. So every day I was working to develop myself and that’s what you must do. And as I was working to develop myself, I applied for a job as a disc jockey WMBF, Miami Beach. I went to a guy named Milton Butterball. I said, "How you doing, Mr. Butterball? I like to get a job as a disc jockey." He looked at me and sa..