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08:11 And I got really carried away imagining the bars, restaurants, cafés that you could only find your way inside if you had the correct augmented reality hardware. 08:21 But again, second-order effects: in a world shaped by augmented reality, what kind of new communities will we have, what kind of new crimes that we haven't even thought of yet? OK, like, let's say that you and I are standing ..

06:29 Speaking of eating: What kind of sewer system does the city of the future have? It's a trick question. There are no sewers. There's something incredibly bizarre about the current system we have in the United States, where your waste gets flushed into a tunnel to be mixed with rainwater and often dumped into the ocean. Not to mention toilet paper. A bunch of techies, led by Bill Gates, are ..

05:38 And here's where future history comes in handy, because cities don't just spring up overnight like weeds. They arise and transform. They bear the scars and ornaments of wars, migrations, economic booms, cultural awakenings. A future city should have monuments, yeah, but it should also have layers of past architecture, repurposed buildings and all of the signs of how we got to this place. 0..

05:03 So as a storyteller, first and foremost, I try to live in the world through the eyes of my characters and try to see how they navigate their own personal challenges in the context of the space that I've created. What do they smell? What do they touch? What's it like to fall in love inside a smart city? What do you see when you look out your window, and does it depend on how the window's so..

03:55 And speaking of traffic jams, I spent a lot of time trying to picture the city of the future. What's it like? What's it made of? Who's it for? I try to picture a green city with vertical farms and structures that are partially grown rather than built and walkways instead of streets, because nobody gets around by car anymore -- a city that lives and breathes. And, you know, I kind of start ..

03:03 Now, future history is basically just what it sounds like. It is a chronology of things that haven't happened yet, like Robert A. Heinlein's famous story cycle, which came with a detailed chart of upcoming events going up into the year 2100. Or, for my most recent novel, I came up with a really complicated time line that goes all the way to the 33rd century and ends with people living on a..

01:59 So as a science fiction writer whose stories often take place years or even centuries from now, I've found that people are really hungry for visions of the future that are both colorful and lived in, but I found that research on its own is not enough to get me there. Instead, I use a mixture of active dreaming and awareness of cutting-edge trends in science and technology and also insight ..

03:45 The fourth part of the feedback formula is a question. Great feedback givers wrap their feedback message with a question. They'll ask something like, "Well, how do you see it?" Or "This is what I'm thinking we should do, but what are your thoughts on it?" What it does is it creates commitment rather than just compliance. It makes the conversation no longer be a monologue, but rather become..